Wonderland Glass glassware alice hounslow

Item/s

Because of the manufacturing processes, the coloured glass sheets may vary from batch to batch and sheet to sheet. Samples therefore are a reasonable representation of the shade and texture, please fill in the ‘Contact Us’ form for more information.

 

Payment

Payment is to be made using PayPal, if you are unable to do this please 'Contact Us'.

 

Delivery

Once we have receive your order it will be carefully packaged so it reaches you in perfect condition! We aim to get your order to you within 7 days if it is a UK delivery. If you need it sooner please call and request next day delivery. There is an additional charge for this service which will be quoted to you prior to payment. The cut off time for this service is 1pm. Our delivery costs are automatically calculated at the checkout by weight.

 

Returns

 

-Website Item/s

Goods can only be returned by prior arrangement & within 14 days of receiving them. You are responsible for returning the item/s so please package them up suitably, & remember that it is glass & may break in the post so more packaging is needed than normal. These item/s must be in the same condition as originally supplied, if the item/s returns damaged, or broken no refund will be given (photographs of damage may be provided, please ask). Please keep a proof of postage. Item/s will be refunded once the they have arrived safely (with no breakages).

 

It is recommended that if posting returned goods, they are sent by recorded delivery.

You must contact us in writing before returning goods. No unsolicited goods will be accepted.

 

 -Commissioned Item/s

Commissioned item/s can only be returned if there is an error, or it is damaged. You must contact us in writing before returning goods. No unsolicited goods will be accepted. Please package the item/s up well & return, it is recommended that if posting returned goods, they are sent by recorded delivery. Item/s & return postage will be refunded once the they have arrived.

 

Damages

You must thoroughly inspect the goods within 48 hours of delivery and any damages or breakages must be notified within 3 days, in writing. If they arrive damaged, please email wonderlandglass@hotmail.co.uk with photos of the damage. Refunds will be given once the item/s/s have been returned.

 

Cancellations

Website orders may only be cancelled before the item/s are posted & with permission from Wonderland Glass Ltd. Please notify us in writing by using the ‘Contact Us’ form. Cancellation of commissioned item/s can only be done before I start making. Please ‘Contact Us’ ASAP if you wish to cancel.

 

Workshops

Workshops may be booked by telephone, email or “Contact Us’, but will not be confirmed until a signed booking form & 50% deposit is received.  Full payment is due 4 weeks prior to the workshop date. 

 

Cancellations by the customer must be confirmed in writing and the following charges will apply:

 

2+ weeks prior to workshop date 20%

1-2 week prior to workshop date 50%

5-7 days prior to workshop date 75%

0-5 days prior to workshop date 100%

 

-Cancellations by Wonderland Glass Ltd

Wonderland Glass Ltd will make all reasonable endeavours to ensure that confirmed Workshops take place as agreed. In the  unfortunate event that we have to cancel a workshop liability is limited to the cost of that course. All customers will be offered alternative dates, but, should this be unacceptable, Wonderland Glass Ltd will refund all monies paid in full.